One of the consequences of machine learning is that our data is part of a mosaic of data used for training. We've voluntarily given companies enormous amounts of information and while, historically, they've been really bad at using it in any meaningful way, that will change. Companies who want to get ahead of the curve […]

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Kerry asks, "How do you choose data science software if you're not already a data science expert? My company is evaluating some vendors and I'm not sure what to ask." By definition, a data science platform should be flexible enough and robust enough to fully embrace the classical scientific method. Be VERY suspicious of anyone […]

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Julia asks, "How can a small business approach SEO when it doesn't have the budget to hire an agency and it doesn't have the in-house talent to do it?" Whenever we're faced with a decision to buy or build, and we do not have the resources to buy, by default we must build. With the […]

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Nick asks, "May I ask you, what business messenger or collaboration tool do you use? What feature or functionality is more valuable for you?" I use four business messaging platforms in the work I do: Slack for my company and many others Watson Workspace for my work with IBM LinkedIn Messages for outreach Facebook Messenger […]

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Adam asks, "What is customer experience? Is it the same as customer service?" Modern customer experience management, as a discipline and a profession, is an amalgamation and evolution of four sub-disciplines: Voice of the Customer (1993) Design Thinking and UX Analytics, AI, and Big Data Champions and Defenders Watch the video for full details and […]

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In today's #FridayFeeling, some thoughts about the future of agencies in an AI-powered business world. Great agencies provide four core benefits: Raw talent to do the work (saving time and possibly money) Domain expertise and experience Scalability Less overhead In other words, agencies offer the same benefits that many tout for AI. What must agencies […]

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Yariv asks, "What are the differences between data analytics, data science, business analytics, and business intelligence?" It depends on who you ask. Thanks to consulting and marketing, these terms all have varying degrees of overlaps, and companies which make their money on clarifying terms like this - consulting shops - often have conflicting definitions. You'll […]

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Glen asks, "What's the best way to use Google Data Studio for marketing reporting?" While I appreciate the sentiment, there is no one best way. Rather, there are ways to think about setting up Google Data Studio that help you get the answers you want as quickly as possible, Google Data Studio Dashboard best practices. […]

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Kevan asks, "How will AI change the job of a social media manager in the next 2-5 years?" Recall that the primary benefits of AI are acceleration, accuracy, and alleviation. Acceleration of work, to produce more work, faster Accuracy of work, to produce better quality work Alleviation of work, to reduce repetitive tasks for humans […]

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Patrick asks, "Why should people pursue a career as a marketer in 2018?" Interesting question. I'm not sure people SHOULD pursue marketing careers. Pursue a marketing career only if that's what you enjoy doing. The soul of marketing is connection - using communications as a way to create awareness, consideration, and evaluation prior to purchase, […]

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